Client Overview:
Introducing a long-term client of ours, a forward-thinking company with operations across Croatia, leveraging virtual infrastructure to keep their business moving. With a cloud-first approach, they depend heavily on virtual machines and remote services to keep their team connected and productive. For the past 5 years, we’ve been proud to serve as their Managed Service Provider (MSP), ensuring their IT systems, network, and cloud services run like clockwork.
With two virtual machines forming the backbone of their operations, one dedicated to managing essential apps and remote access, the company relies on us to keep everything running smoothly, securely, and efficiently. As their needs have evolved, so has our support—always one step ahead to ensure their cloud and network infrastructure meets the demands of their business.
Key Services We Provide:
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Comprehensive Cloud & Network Monitoring:
- Virtual Machine (VM) Monitoring and Maintenance: We keep a close eye on two critical virtual machines, ensuring they’re always running at peak performance. These VMs host their Remote Desktop Services (RDS), which allows multiple users to access the same content simultaneously. Whether it’s collaborating on a project or accessing shared data, we ensure seamless interaction across their team—wherever they are.
- Unifi Controller Management: Wireless connectivity is vital, and their network relies on Unifi Controllers to manage wireless access points across their sites. We handle all the monitoring and configuration to ensure their Wi-Fi is stable, secure, and always ready to connect their team without a hitch.
- Network Equipment Monitoring: From routers to switches, we keep their entire network infrastructure under tight surveillance. With proactive oversight, we identify and resolve potential issues before they cause any downtime—keeping operations flowing and productivity uninterrupted.
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Robust Backup Solution:
- Nodefusion Cloud Backup: They recently implemented our very own Nodefusion Cloud Backup solution to safeguard their critical data. We provide daily monitoring to ensure all essential files are securely backed up and easily recoverable in case of any unexpected incidents. With a reliable backup system in place, they can rest assured that their data is protected and always ready when they need it.
- Nodefusion Cloud Backup: They recently implemented our very own Nodefusion Cloud Backup solution to safeguard their critical data. We provide daily monitoring to ensure all essential files are securely backed up and easily recoverable in case of any unexpected incidents. With a reliable backup system in place, they can rest assured that their data is protected and always ready when they need it.
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Incident Response & Maintenance:
- RDS Management: With multiple users relying on the Remote Desktop Service to access shared resources, we ensure it’s always running efficiently. From routine patching to performance tweaks, we keep their RDS platform in tip-top shape—so their team never has to worry about access issues.
- Rapid Incident Resolution: Problems happen, but with our rapid-response support, they never have to wait long for solutions. Whether it’s troubleshooting network glitches, configuring new VMs, or updating user access, we’re there to tackle issues swiftly, ensuring business continues without a hitch.
Conclusion
Our collaboration with this forward-thinking organization exemplifies the significant impact that an effective managed service provider partnership can have. By keeping their virtual infrastructure optimized, cloud backups secure, and network running flawlessly, we empower them to focus on what really matters: growing their business. With our proactive monitoring, lightning-fast incident response, and rock-solid support, they’ve been able to thrive in their cloud-only world.
Want to take your virtual infrastructure to new heights? Get in touch with us today and let us help you transform your operations with next-level MSP support! 🌐✨
