Case Study: Overcoming Network Infrastructure Problems and Finding Solutions

Case Study: Overcoming Network Infrastructure Problems and Finding Solutions

A client’s network faced a series of critical issues as they hadn’t been keeping their computers up to date with important fixes and upgrades, leaving them vulnerable to security risks and performance issues. When a power outage unexpectedly occurred, the insufficiently tested UPS batteries failed to sustain the power demand, resulting in an unclean shutdown of the equipment.

The biggest problem was that they hadn’t been taking care of something called “patch management”, which involves regularly updating and upgrading systems to maintain optimal functionality and security. Unfortunately, this crucial practice had been neglected for one to two years, particularly impacting the critical servers within the network that help run all other computers.

After the power went out, another critical component malfunctioned – the core switch that manages the network’s traffic flow. Subsequent investigation revealed that the network configuration had remained intact, fortunately.

How did we solve this challenge?

To fix the situation, firstly we carefully looked at the servers, checking what software they had and applying necessary updates to ensure stability within the virtualized server environment. We also paid special attention to the domain controllers that were having problems, because they act as the brains of the IT environment.

Not only did we want to fix the current problems, but we also planned to prevent future ones. We decided to replace the broken switch with a new, more reliable one, ensuring a more resilient infrastructure for future operations, and reconfiguration of routing was done to optimize network performance.

By addressing the neglected patch management and overdue updates, fixing issues stemming from the power outage, and making their network stronger through various improvements, we aimed to make everything work smoothly, keep it secure, and ensure it’s ready for interrupted future operation.

Don’t hesitate to reach out for assistance

For expert assistance in securing and optimizing your network, contact us today. Our team is ready to help you address patch management, update your systems, and ensure a reliable and robust network infrastructure.

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