Client Overview: A long-term customer of ours operates as a cloud-only company with a strong reliance on Microsoft Office 365 and Azure services. With four locations across several countries in the Central European region, the company depends on cloud infrastructure to drive its daily business operations.
Over the past 8 years, Nodefusion has been providing comprehensive Managed Service Provider (MSP) ensuring their network, backup, and cloud services run smoothly and efficiently. As a strategic IT partner, we support them with a range of essential services, including cloud monitoring, network maintenance, device management, and IT security.
Key Services Provided
- Comprehensive Cloud and Network Monitoring:
- Azure and Office 365 Services Monitoring: We provide constant oversight of their Office 365 environment, including SharePoint, OneDrive, and Exchange. By monitoring usage patterns, potential issues, and service availability, we ensure zero downtime and maintain business continuity.
- Nodefusion Cloud Backup: Backup monitoring is a crucial element of data protection for our client. We monitor their cloud backups daily to ensure that all files are securely backed up, preventing data loss.
- Azure Virtual Machine Management:
- The company has one virtual machine on Azure, which supports critical functions, including Universal Print, Unifi Controller (for managing access points), and internet banking services. We provide full maintenance, monthly patching, and performance monitoring of this VM to ensure its optimal functioning.
- Intune & Device Management:
- Device Enrollment and Monitoring: All production computers and mobile devices (both Android and iPhone) are enrolled through Autopilot in Intune. With full oversight of all computers, we conduct weekly compliance checks to ensure devices adhere to security standards. Non-compliant devices are restricted from accessing production data and emails until reconciled.
- Device Lifecycle Tracking: We track the age of computers and mobile devices, monitor warranty expiration dates, and proactively notify the client to plan for hardware replacements.
- Unified Update Management: We manage all Windows feature, quality, and driver updates for their Lenovo devices. Through controlled and structured release cycles, we prevent disruptions while ensuring all devices remain secure and up to date.
Incident Response: In cases of malware or security breaches, our team responds swiftly to neutralize threats, ensuring minimal disruption to the company’s operations.
- Regular Maintenance and Rapid Response Support:
- Prompt Incident Resolution: Our 0BD service offers immediate support for user requests, including setting up new users, configuring devices, adding devices to Autopilot, and modifying SharePoint settings. Our team is always on hand to provide fast, effective solutions during business hours.
- Prompt Incident Resolution: Our 0BD service offers immediate support for user requests, including setting up new users, configuring devices, adding devices to Autopilot, and modifying SharePoint settings. Our team is always on hand to provide fast, effective solutions during business hours.
Conclusion
The long-standing partnership between us as the IT partner and our client reflects our commitment to delivering high-quality MSP services tailored to cloud-only infrastructures. By offering reliable monitoring, incident response, lifecycle management, and storage solutions, we help partners navigate the complexities of their cloud environment with confidence.
Ready to take your cloud-only operations to the next level?🚀 Reach out to us today and let our expert team optimize your cloud infrastructure for smooth, secure, and uninterrupted performance.
